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Returns, Refunds and Cancellations Policy

We operate a returns policy for unwanted and faulty goods. Should you need to return any item to us for any reason please contact us first by telephone or e-mail – see our Contact page.

Unwanted Goods

If the Goods are manufactured or any process is applied to the Goods by the Supplier in accordance with a specification submitted by the Client whether in writing or otherwise the Client shall indemnify the Supplier against all loss damages costs and expenses awarded against or incurred by the Supplier in connection with or paid or agreed to be paid by the Supplier in settlement of any claim for infringement of any patent copyright design trade mark (whether registered or not) or other industrial or intellectual property rights of any third party which results from the Supplier’s use of any or all of the Client’s specification.

Please return goods unused and in original packaging in perfect condition for resale within 60 days of receipt. We recommend obtaining proof of postage. A full refund minus the shipping costs will be made on receipt of the returned goods.

Please note that you are responsible for shipping costs when returning unwanted goods.

Faulty Goods

If any of the goods are faulty, we will either refund the cost amount in full or send you a replacement free of charge.

Exchanging goods

If you would like to exchange any items, please contact us and we will do our best to get your exchanged items to you. Please be aware that you are responsible for the cost of sending the unwanted item back to us and also the shipping costs for sending out the exchange item.

Changing or cancelling an order

Cancelling your order. For non-bespoke orders, you have the right to cancel your order within 7 working days from the date you received your order. To cancel your order please contact us in writing within 7 days.

For bespoke orders such as custom graphics, no order which has been accepted by Grapefruit may be cancelled by the Client except with the agreement in writing from Grapefruit and on terms that the Client shall indemnify the Grapefruit in full against all loss (including loss of profit) costs (including the cost of all labour and materials used) damage charges and expenses incurred by the Grapefruit as a result of cancellation.

If you would like to amend your order and the order has not been dispatched we will happily take payment of the extra items and send all items out together. If your order has already been dispatched, we cannot add anymore items and you will be required to place an additional order and pay for additional carriage.

Will any return costs be refunded?

If you return something because of an error on our part or because it’s damaged or defective, we will refund any charges incurred in returning the item to us (either by a personalised pre-paid return label or by refunding your return postage costs – up to 2nd class postage only).

We’ll check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

We may replace the goods without the need for you to return the original goods but this will be confirmed with you when you contact us about the defective goods.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired, please contact us and we will make alternative arrangements with you to refund you.

When will I receive my refund?

We action all refunds within 1 business day from when we receive the goods back to us.

Our details:

Grapefruit, Grapefruit Creative, Grapefruit Coatings & Grapefruit Graphics are trading styles of Grapefruit Graphics Ltd

Grapefruit Graphics Ltd is a limited company registered in England and Wales. Reg No. 04785217

VAT number is GB 818 339 021.

Registered Offices: 24 Cornwall Road, Dorchester, Dorset, DT1 1RX, England.


01489 570055