Shipping Terms and Conditions

In changes made to UK legislation with regards to leaving the EU we are writing to inform you of adjustments Grapefruit have made on the import and export of goods.

Please ensure you provide us with full contact details including; name, phone number and email address for the consignee, these will be provided with the courier service.

Please be aware shipments are currently taking longer to pass customs, it is important to answer all calls and contact from customs to avoid further delays, or destruction and/or return of your shipment.

Returns will incur a return charge and can take weeks to return to our production facility. Upon return, additional shipping charges must be paid to resend your package.

If you are a UK based company/individual having goods sent within the UK, standard UK VAT will be charged and goods will be sent DDP – (delivered duty paid) meaning there will be no additional charges for shipping.

If you are a UK based company/individual having goods sent abroad, standard UK Vat will be charged and goods will be sent DAP – (delivered at place) meaning that the consignee is liable for all duties and taxes based on the destination country specific taxes. The
consignee could be contacted by customs in advance of the shipment being delivered.

All Non – UK customers will have to provide a valid business VAT number, in the absence of this, standard UK VAT will be charged on goods and will be sent DAP – (delivered at place) meaning that the consignee is liable for all duties and taxes based on the destination
country specific taxes. The consignee could be contacted by customs in advance of the shipment being delivered.

If you do not respond to the customs contact or pay necessary fees, items may be destroyed or sent back. You will also be liable for any charges Grapefruit incur if goods are sent back to us if the relevant taxes are not paid in customs.

Contact: sales@grapefuitgraphics.com

Tel: 01489 570055