26/02/2026
Grapefruit Graphics - Complaints Procedure
Grapefruit Graphics is committed to providing high-quality services and maintaining positive relationships with our clients. If you are dissatisfied with any aspect of our service, we encourage you to inform us so we can investigate and resolve the issue promptly and fairly.
1. How to Make a Complaint
Complaints should be submitted through our online form at:
Complaint Form.
- Once submitted, the complaint will be automatically forwarded to the General Manager, who will oversee the handling of the complaint.
We aim to provide an initial response within 48 hours of receiving your complaint.
2. Acknowledgement
All complaints will be formally acknowledged within 3 working days of receipt. This acknowledgement will confirm that your complaint has been received and is being reviewed.
3. Investigation
The complaint will be investigated by the appropriate member of our management team. The investigation process will normally be completed within 10 working days.
During this time we may contact you for further information if required.
4. Resolution and Response
A full written response outlining the findings of the investigation and any proposed resolution will be provided within 15 working days of the complaint being received.
If additional time is required due to the complexity of the issue, we will inform you and provide an updated timeframe.
5. Our Commitment
Grapefruit Graphics is committed to:
- - Treating all complaints seriously and fairly
- - Investigating concerns thoroughly
- - Keeping complainants informed throughout the process
- - Using feedback to improve our services
Sincerely,
Lisa Samuels
General Manager
